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Wilde - Operations career site
Staycity - Operations · Staycity Heidelberg

Reception Team Member

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Reception Team Member to help shape the Staycity guest journey

Benefits:

  • Flexible working patterns

  • Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals

  • Discounted rates for overnight stays for you, and your family and friends

  • Refer and earn scheme – earn up to £/€550

  • Education Support to help you foster new skills

  • Volunteer days: 2 paid volunteer days per year

  • Paid Deutschland-Ticket each month!

  • Discounts with our Fitness-Partner Venice Beach / Bahnstadt Heidelberg

  • Corporate Benefits access!

  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

  • We would love you to have:

  • Previous experience working in a similar property is helpful but not a “must have” as full training will be provided

  • Prior experience using Opera is helpful but not a “must have” as full training will be provided

  • Excellent communication and interpersonal skills are required for this role.

What you can do for us:

  • Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group

  • Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.

  • Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.

  • Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.

  • Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team

  • Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests

Join us and be part of the journey.

Division
Staycity - Operations
Locations
Staycity Heidelberg
Staycity - Operations · Staycity Heidelberg

Reception Team Member

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